Guest Editorial
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A good complaints system
Abstract
Solutions to the growing number and severity of clinical negligence claims come in various forms. A key step in avoiding litigation is understanding what dissatisfied patients actually want following an adverse outcome. One way of doing this may be to establish a strong and comprehensive complaints system.
Authors' affiliations
Graham Howarth, Head of Medical Services in Africa, Medical Protection Society, Victoria House, 2 Victoria Place, Leeds, UK
John Tiernan, Executive Director, Member Engagement Division, Medical Protection Society, Victoria House, 2 Victoria Place, Leeds, UK
Gareth Gillespie, Communications Manager, Medical Protection Society, Victoria House, 2 Victoria Place, Leeds, UK
Pieter Carstens, Head of the Department of Public Law, Faculty of Law, University of Pretoria, South Africa
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Article History
Date published: 2015-02-23
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